How Rocky View Regional Handibus handles personal information.

Rocky View Regional Handibus collects personal information only as needed to provide transportation service, respond to inquiries, manage passenger registration, process donations, and operate the organization.

Contact the Office View Contact Info

Last updated: June 2026

Future image Office staff securely reviewing passenger information needed for accessible transportation service.

Limited collection

We collect information needed to register passengers, schedule rides, respond to questions, process donations, and provide safe transportation.

What we collect

Service use only

Personal information is used for Rocky View Regional Handibus services and related administration. We do not sell personal information.

How we use it

Questions welcome

Contact the office if you have questions about privacy, personal information, registration records, or a correction request.

Privacy contact

Information collected

We collect information needed to provide and manage the service.

Rocky View Regional Handibus may collect personal information from passengers, family members, caregivers, attendants, donors, volunteers, employees, applicants, and other people who contact or interact with the organization.

Information is usually collected directly from the person it relates to, or from a person authorized to act on their behalf, such as a caregiver, family member, guardian, or support worker.

Examples may include

Name, address, phone number, and email address.
Passenger registration details.
Pickup and destination information.
Emergency contact information.
Mobility aid, accessibility, and safe travel details.
Attendant, companion, or caregiver information.
Donation and receipt information.
Questions, comments, complaints, or service feedback.

How information is used

Personal information is used for practical service purposes.

Passenger service

To register passengers, schedule rides, confirm trip details, plan safe loading, and provide accessible transportation.

Communication

To respond to calls, emails, forms, questions, service updates, cancellations, feedback, and other inquiries.

Administration

To manage fares, invoicing, donations, receipts, reporting, safety, records, and day-to-day operations.

We do not sell personal information

Rocky View Regional Handibus does not sell personal information to outside organizations.

Information is shared only when needed to provide service, complete administration, meet legal requirements, support safety, or work with approved service providers.

Sharing information

Information may be shared only when needed.

Personal information may be shared with staff, drivers, contractors, service providers, professional advisors, funders, insurers, regulators, or emergency contacts when it is reasonable and necessary for transportation service, safety, administration, or legal compliance.

For example, drivers may need passenger pickup details, mobility aid information, or safety-related instructions to provide a safe ride.

Online services

Some website features may use trusted third-party services.

This website may link to third-party services for online passenger registration, online donations, forms, website hosting, fonts, security, or other website features.

When you use a third-party service, that service may collect and process information under its own privacy policy. Please review the privacy information provided by that service before submitting personal information.

Examples of third-party services

Online passenger registration tools.
CanadaHelps for online donations.
Website hosting and email providers.
Google Fonts or similar website font services.
Website security or anti-spam tools, if added in the future.

Safeguards

We take reasonable steps to protect personal information.

Rocky View Regional Handibus uses reasonable administrative, physical, and technical safeguards to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration.

Safeguards may include limiting access to information, using appropriate records management practices, securing electronic systems, and training staff or volunteers who handle personal information.

Future image Secure office records or computer system used to manage passenger service information.

Retention

Personal information is kept only as long as reasonably needed for the purpose it was collected, or as required for legal, accounting, operational, safety, reporting, or recordkeeping purposes.

When information is no longer required, it will be securely destroyed, deleted, or anonymized where appropriate.

Keeping records

Records are kept only as long as needed.

Some information may need to be retained for transportation records, passenger service history, donation receipts, financial administration, insurance purposes, or legal obligations.

Retention periods may vary depending on the type of record and the reason it was collected.

Access and correction

You may contact us about your personal information.

You may contact Rocky View Regional Handibus to ask about personal information held about you, request access to your information, or ask for a correction if information is inaccurate or incomplete.

The organization may need to confirm your identity before responding to an access or correction request. Some information may not be available for release if it includes another person’s personal information, legal restrictions, or other confidential information.

To make a request

Contact the office by phone, email, or mail.
Include your name and contact information.
Describe the information you are asking about.
Let us know if you are requesting access or a correction.
Allow reasonable time for the office to review and respond.

Email and phone communication

Email may not always be secure. Please avoid sending highly sensitive information by email unless necessary.

For urgent booking changes, cancellations, or safety-related travel information, please call the office directly.

Communication choices

You can choose how to contact the office.

You may contact Rocky View Regional Handibus by phone, email, fax, or mail. If you prefer one method of communication over another, please tell the office.

If you no longer want to receive certain non-essential communications, contact the office and your request will be reviewed.

Privacy questions

Contact the office with privacy questions or concerns.

If you have a question, request, or concern about how personal information is collected, used, shared, or protected, please contact Rocky View Regional Handibus.

The office will review privacy questions and respond as soon as reasonably possible.

Privacy contact

Rocky View Regional Handibus Society
Box 10203
Airdrie, Alberta T4A 0H5

Phone
403-948-2887

Toll-free
1-877-389-2887

Email
info@rockyviewbus.ca

Have a privacy question?

Contact the office and we’ll help direct your request.

Phone 403-948-2887 or email info@rockyviewbus.ca.