Book or cancel a ride
Call the booking office during regular office hours. After-hours voicemail is available for cancellation messages.
Call 403-948-2887Contact us
Get in touch with Rocky View Regional Handibus.
Call or email the office for bookings, passenger registration questions, service information, cancellations, donations, and general inquiries.
Office and booking hours: Monday to Friday, 7:30 am to 4:00 pm.
Future image
Friendly office staff helping a rider, family member, or caregiver by phone.
Ask a question
Email the office for general questions about service, registration, fares, donations, or passenger support.
info@rockyviewbus.caMail documents
Registration forms, cheques, and other mailed documents can be sent to the Rocky View Regional Handibus mailing address.
View mailing addressMain contact details
Call, email, fax, or mail the office.
The office can help with ride bookings, passenger registration, cancellation messages, service questions, donation questions, and general information about Rocky View Regional Handibus.
For the fastest response about a ride booking or cancellation, please call the office directly.
Contact information
Phone
403-948-2887
Toll-free
1-877-389-2887
Email
info@rockyviewbus.ca
Fax
403-398-0494
What do you need help with?
Contact the office for the right next step.
Booking a ride
Have your pickup address, destination, travel date, arrival time, return time, and mobility aid details ready when you call.
Registering
New riders should complete passenger registration before using the service. A follow-up phone interview is required.
Service questions
Contact the office with questions about service area, hours, fares, attendants, companions, or mobility aid requirements.
Mailing address
Rocky View Regional Handibus Society
Box 10203
Airdrie, Alberta T4A 0H5
Registered charity
118880087RR0001
Mail and documents
Send forms, cheques, and written correspondence by mail.
Passenger registration forms, donation cheques, and other written correspondence can be mailed to the society.
When mailing a donation or registration document, please include your name, phone number, mailing address, and any details needed for follow-up.
Office and service hours
Call during office hours for bookings and questions.
The booking office is open on weekdays. Service operates during regular weekday service hours, except holidays.
Outside office hours, callers may leave a voicemail message. Please leave cancellation messages as soon as possible so the schedule can be updated.
Hours
Office and booking hours
Monday to Friday
7:30 am to 4:00 pm
Service hours
Monday to Friday
7:30 am to 4:30 pm
Closed
Evenings, weekends, and holidays
Before you call to book
Having the right details ready helps the office schedule your trip.
When booking a ride, please provide clear details about the passenger, pickup location, destination, arrival time, return trip, mobility aid, attendants, companions, and contact phone number.
Pickup and drop-off times may be adjusted because Rocky View Regional Handibus operates as a shared-ride service.
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Caregiver or rider writing down trip details before calling the booking office.
Helpful details to include
- Your name and phone number.
- The passenger’s name, if you are calling on their behalf.
- Whether the question is about booking, registration, donation, or general service.
- Travel date, pickup address, and destination for booking questions.
- Mobility aid details, if transportation is being requested.
- Any deadline or appointment time connected to your request.
Emailing the office
Send clear details so the office can follow up properly.
Email can be used for general questions, document follow-up, donation questions, and non-urgent communication.
For urgent same-day ride changes or cancellations, calling the office is recommended.
Comments and concerns
Feedback from riders and families is welcome.
Rocky View Regional Handibus welcomes questions, comments, compliments, and concerns about the service.
Service concerns are reviewed professionally and confidentially. Please include enough detail for the office to understand the situation and follow up.
Need help planning a ride?
Call the booking office and we’ll help you with the next step.
Phone 403-948-2887 or toll-free 1-877-389-2887.