When to book
Please reserve your trip as early as possible. Trips may be booked up to three weeks in advance and are scheduled based on availability.
What to have readyBook a ride
Plan your trip with the booking office.
Rocky View Regional Handibus operates on a reservation model. Call the booking office with your trip details, mobility aid information, and return pickup time.
Booking office hours: Monday to Friday, 7:30 am to 4:00 pm.
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Passenger, family member, or caregiver calling the booking office to arrange accessible transportation.
Need to cancel?
Please cancel as soon as possible so the space can be made available for another rider. After-hours messages can be left for cancellations.
Cancellation detailsShared-ride service
The Handibus is a shared-ride service. Pickup and drop-off times may be adjusted to safely accommodate multiple riders.
Scheduling informationBefore you call
Information needed to book your trip.
When making a reservation, please have your trip information ready. This helps the booking office schedule the ride properly and confirm any accessibility needs.
Actual pickup times may be adjusted based on scheduling needs. Pickup times are normally confirmed the business day before travel.
Have this ready
- Name and date of travel.
- Pickup address and destination address.
- Requested drop-off or arrival time.
- Requested return pickup time.
- Number of people travelling with you.
- Mobility aid details, such as wheelchair, walker, cane, or scooter.
- A destination contact number or your cell phone number.
How scheduling works
Rides are arranged by reservation and availability.
Call the office
Phone during booking hours with your trip details. Staff will collect the information needed to plan the ride.
Trip is scheduled
Trips are scheduled on a first-booked basis, depending on availability, routing, and rider needs.
Pickup is confirmed
Your actual pickup time may be confirmed the business day before your trip. Please be ready early.
Trip types
Demand response requests
Trips can be booked up to three weeks in advance. These bookings are arranged depending on availability.
Standing bookings
Repeated trips to and from the same destinations may be requested for specific days each week. Several days notice is required, and transportation is still based on availability.
Plan ahead
Allow extra time for shared transportation.
Rocky View Regional Handibus covers a large service area and operates as a shared-ride service. Travel may take longer than driving directly by personal vehicle.
Riders may also be scheduled for a pickup or drop-off window that allows other passengers to reach their destinations safely and efficiently.
Cancellations and no-shows
Please call as soon as plans change.
Cancelling early helps the booking office open the space for another rider and helps avoid unnecessary travel time for the driver.
If you are delayed or no longer need the ride, call the booking office as soon as possible.
Important reminders
- Please be ready when the bus arrives.
- The driver may arrive up to 15 minutes early.
- The driver can wait up to 5 minutes at the pickup location.
- Repeated no-shows may affect access to service.
- After-hours voicemail is available for cancellation messages.
Fares and payment
Fares are based on distance travelled.
Fare rates are based on travel distance and are one-way travel rates. Additional stops may have an added fee.
Payment arrangements may vary. If you have questions about fares, monthly invoicing, or payment options, please contact the booking office.
Fare notes
- Fares are calculated based on distance travelled.
- Each additional stop may have an added fee.
- Fares are subject to review based on fuel and operating costs.
- Contact the office if you need more information about payment.
Attendants and companions
Tell the booking office who is travelling with you.
One attendant may travel at no cost when assistance is required, but the attendant’s seat must be reserved when the trip is booked.
Companions may travel depending on available space and are charged the regular fare. Please provide details when booking so the bus can be scheduled safely.
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Attendant or caregiver helping a rider prepare for an accessible transportation trip.
Mobility aids
- Let the office know what mobility aid you use when booking.
- Mobility aids must fit safely on the vehicle lift.
- Some mobility devices may not be suitable for transportation.
- Drivers must be able to safely secure the mobility aid.
Safe loading
Pickup locations must be safe and accessible.
Drivers need a safe place to load and unload passengers. Pickup areas should be clear of snow, ice, debris, and other hazards.
Some driveways, roads, or entrances may not be suitable for a large accessible vehicle. Please confirm accessibility details when booking.
Ready to book?
Call the booking office and we’ll help you plan your ride.
Bookings: 403-948-2887 or toll-free 1-877-389-2887